I. Refund policy for tour cancellations
2/ Cancellation policy by the customer
If customers cancel the tour before 15 days prior to the departure date, they will be charged an early cancellation fee equivalent to the deposit amount (50% of the tour price).
If customers cancel the tour before 7 days prior to the departure date, they will be charged a late cancellation fee equivalent to the full tour price (100% of the tour price).
3/ Cancellation policy by the organizing unit
The tour will depart according to the itinerary if there are at least 06 adults in the group.
If the group does not reach 06 guests, Meditours will arrange a new departure date and inform customers 15 working days before the departure date. If customers do not agree with the new departure date, they will receive a refund of the deposit.
If Meditours cannot organize the tour on the scheduled time due to force majeure reasons such as natural disasters, floods, wars, etc., Meditours will arrange a new departure date, and any additional expenses will be agreed upon by both parties.
Note: Above is the possibility of canceling the tour according to company regulations. We will flexibly deal with each specific case that may be allowed.